Hurricane Laura Update

Our Common St. store is now open, Mon – Fri, 8 am to 3 pm. 

We worked hard to open the store for you, with limited services, because we know you need expert advice and good quality chemicals. Bring a water sample or picture of your pool when you come in. Rest assured, we are here to help! We are fully stocked with patio furniture, up to 40% off, and hot tubs, too, for when you are ready for a little relaxation!

FOR SERVICE & REPAIRS:  Please be patient and plan on significant delays, as we have an extremely large volume of Service Requests and limited staff availability.

What To Do:

•  For Pool Cleaning and Repairs, click HERE to Submit a Service Request. Please provide photos and as many details as possible. We will get to you as soon as we can – understand that we are doing the best we can, but it could be weeks before we arrive. 

•  For Vinyl Liner Replacements, click HERE to provide information needed to create a quote. Because we are prioritizing existing customer repairs, it could take months for you to receive an estimate.

We have all available hands on-deck. Our 7 Service Trucks with Professional Technicians and 3 full Construction Crews are working every day to assist our community with Laura recovery. Even under these most challenging of conditions, our staff and business is here, finding ways to serve the best we can. We appreciate your business – and your patience!

As we work to rebuild after Hurricane Laura, let’s first establish a few “don’ts”:

DON’T:

  1. Do not drain your pool, especially in wet soil.
  2. Do not turn on your pool equipment without first checking electrical systems and components.
  3. Do not use your pool cleaner until you have removed all large debris. Failure to do so can clog your cleaner.
  4. Do not run your pump without paying attention to the filter and skimmer.

So, now, on to the “do’s”:

DO:

  1. Make sure the breakers are off until you are ready to power up the equipment.
  2. Remove as much physical debris as possible.
  3. Clear all skimmer and pump baskets of debris and check their integrity.
  4. If necessary, remove excess water from the pool.
  5. If you have supplies, you can use floaters with chlorine tablets (the more, the better).  You can also add a quick dissolve shock like Smart Shock (1 lb per 12,000 gal) or Super Soluble (1 lb per 10,000 gal) or BioGuard Chlorinating Liquid (1 gallon per 10,000 gal).  Then brush the pool sides and bottom to circulate product and clean walls.
  6. Clean or replace pool filter or filter media.  Proper filtration will be essential to cleaning the water.  Plan on cleaning the filter or media again after you are able to treat the pool water.
  7. Once power is restored, begin preliminary cleaning:  Vacuum the pool bottom (ideally, vacuum to waste). 
  8. Monitor the filter pressure gauge for proper operation, and backwash the filter when needed.
  9. Brush the pool walls and continue monitoring filtration.
  10. Test, super chlorinate and balance the pool water. 

We’ve been here, serving SWLA since 1975, and like you, we look forward to better days ahead – and good times in the pool! In the meantime, we are so thankful for our hard-working, dedicated staff and all of our loyal customers.